Privacy Policy
Introduction
At BuySurprise, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact us, or use our products and delivery services.
BuySurprise provides online gifting services, including flower bouquets, cakes, teddy bears, balloons, gift baskets, chocolates, greeting cards, surprise gifts, and other special gift products.
By using our website, you acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect
We may collect different types of information when you use our website or place an order.
Personal Information
This may include:
Full name
Email address
Phone number
WhatsApp number
Billing information
Delivery address
Recipient's name and contact information
Gift message or special instructions
Order details
Payment-related information
We collect this information when you voluntarily provide it while placing an order, contacting us, creating an account, requesting information, or using our services.
Non-Personal Information
We may also automatically collect certain technical information when you visit our website, such as:
IP address
Browser type
Device type
Operating system
Website pages visited
Time spent on the website
General browsing activity
Website usage information
This information helps us understand how visitors use our website and improve our services.
Information About Gift Recipients
When you send a gift to another person, you may provide us with information about the recipient, such as their name, phone number, delivery address, and delivery instructions.
You are responsible for ensuring that the information you provide is accurate and appropriate for the purpose of completing the delivery.
We use recipient information only as reasonably necessary to prepare, process, communicate about, and deliver the requested gift order.
How We Use Your Information
We may use the information we collect to:
Process and fulfill your orders.
Confirm orders and payments.
Arrange and complete deliveries.
Contact you regarding your order.
Contact gift recipients when necessary for delivery.
Provide customer support.
Confirm delivery status.
Process refunds or resolve order-related issues.
Respond to questions and inquiries.
Improve our products and services.
Improve website functionality and user experience.
Understand website usage and customer preferences.
Prevent fraudulent or unauthorized activities.
Comply with applicable legal and regulatory requirements.
Send promotional or marketing communications where permitted and, where required, with your consent.
Order & Payment Information
When you place an order with BuySurprise, we may collect information necessary to process your order and verify payment.
Depending on the type of order, payment may include advance payment and/or Cash on Delivery (COD) according to our Terms of Service.
We do not intentionally collect or store sensitive payment information beyond what is reasonably required to process or verify a transaction through our payment providers or financial service partners.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies may help us:
Remember your preferences.
Keep products in your shopping cart.
Improve website performance.
Understand website traffic and usage.
Provide a better user experience.
Measure the effectiveness of marketing campaigns.
You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some features or functionality of the website.
Sharing of Information
BuySurprise may share necessary information with trusted third-party service providers when required to provide our services.
These may include:
Payment processing providers
Delivery and courier services
Website and hosting providers
Technology and service providers
Customer support services
Analytics and marketing service providers
For example, we may share the recipient's name, phone number, delivery address, and relevant order information with a delivery provider when necessary to complete your order.
We only share information that is reasonably necessary for the relevant service or purpose.
We Do Not Sell Your Personal Information
BuySurprise does not sell or rent your personal information to third parties for their independent marketing purposes.
We may use trusted service providers to help us operate our business, website, delivery services, customer support, analytics, and marketing activities, subject to applicable requirements.
Marketing Communications
If you provide your contact information or consent to receive promotional communications, we may occasionally send you information about:
New products
Special offers
Discounts
Gift deals
Seasonal promotions
BuySurprise updates
You may choose to stop receiving promotional communications by contacting us or using the unsubscribe option where available.
Please note that we may still contact you regarding important order-related matters, such as payment confirmation, delivery updates, order changes, or customer service issues.
Data Security
BuySurprise takes reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete your orders.
Provide customer support.
Maintain business and transaction records.
Resolve disputes.
Prevent fraud or misuse.
Comply with applicable legal or regulatory obligations.
When information is no longer required, we may securely delete or anonymize it where reasonably appropriate.
Children's Privacy
BuySurprise does not knowingly collect personal information from children who are not legally permitted to use online services without appropriate consent.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
Third-Party Websites
Our website may contain links or integrations to third-party websites, payment services, social media platforms, or other external services.
BuySurprise is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those services before providing them with personal information.
Your Privacy Choices
Depending on applicable laws, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.
If you would like to make a privacy-related request, you can contact BuySurprise using the contact information provided on our website.
We may need to verify your identity before processing certain requests.
Changes to This Privacy Policy
BuySurprise may update this Privacy Policy from time to time to reflect changes in our business, website, products, services, technology, or legal requirements.
Any updated Privacy Policy will be published on this page with the revised date where appropriate.
We encourage customers to review this page periodically to stay informed about how we protect and use personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way BuySurprise handles your information, please contact us through the contact details available on our website.